(Posted June 17, 2020)  Due to concern about the impact caused by Coronavirus to our customers and the economy, the Board decided to postpone the approved rate increase effective date for three months until October 1, 2020. The District has also implemented a new Low-Income Rate Assistance Program, which provides a credit of $15 per bill, an extension of the water shutoff moratorium, and a waiving of all late fee charges for six months. Learn more here.

(Posted May 15, 2020)  As Stay-At-Home orders are lifted and you begin to return to buildings that were dormant for weeks,  NMWD suggests you flush water from cold taps for several minutes before using.  Flushing cold water will remove any water that has become stale and may have lost quality while in contact with metal plumbing and from dissipation of chlorine disinfectant.  NMWD staff are ready to answer your questions or help with water related problems you may be experiencing. Contact us by email info@nmwd.com or call 415-897-4133

More information and guidance on procedures to restore water quality for building owners and operators can be found on the US EPA’s website: www.epa.gov/coronavirus/information-maintaining-or-restoring-water-quality-buildings-low-or-no-use

(Posted April 9, 2020) The District conducted an extensive cost-of-services study to review our Novato Service Area water rates and charges. Water rates pay for the transport and delivery of safe, high-quality, and reliable water to your home or business, and for the employees needed to run a complex water system.