(Posted July 13, 2021) On Monday, July 19, North Marin Water District (NMWD) will reopen the office to the public for in-person business with reduced hours. Temporary business hours are Monday through Thursday from 10:00 am until 2:00 pm. NMWD’s offices are located at 999 Rush Creek Place, Novato, CA 94945.

To maintain a safe place for employees and customers, all guidelines issued by the Centers for Disease Control and Prevention and the California Division of Occupational Safety and Health will be followed. These guidelines no longer require mask wearing for COVID-19 fully vaccinated individuals.

Customers are encouraged to remain current on their water bill payments and payments can be made online at https://nmwd.com/account/online-billing/. For questions about your bill or more information please call 415-897-4133 or email billing@nmwd.com. Phone hours will remain unchanged and are Monday through Friday 8:00 am through 5:00 pm (excluding holidays).

(Posted July 12, 2021) Join the Saving Water Challenge and discover how small changes can make a big impact when it comes to saving water. See how many of the 31 water-saving tips you can adopt to reduce water use inside and outside your home.

Participants will be entered to win fantastic water-saving prizes – which include a high-efficiency clothes washer and toilet, smart irrigation controller and home water monitor, rain barrel, and much more! We invite you to challenge yourself, your family, and your friends to save water.

In order to participate in the Saving Water Challenge, you must be at least 18 years of age and:
1. A resident of Marin County whose water is supplied by North Marin Water District or Marin Water, or
2. A resident of Sonoma County whose water is supplied by the California American Water – Larkfield, City of Cloverdale, City of Cotati, City of Healdsburg, City of Petaluma, City of Rohnert Park, City of Santa Rosa, City of Sonoma, Valley of the Moon Water District, Town of Windsor.

We encourage you to challenge yourself, your family, and your friends to save water. Complete the Saving Water Challenge today, visit: savingwaterpartnership.org/challenge.

(Posted June 22, 2021) North Marin Water District is proud to have been awarded The Government Finance Officers Association (GFOA) ‘Certificate of Achievement for Excellence in Financial Reporting’ for the 12th year in a row. The certificate was awarded for the District’s comprehensive annual financial report for the fiscal year that ended June 30, 2020.

This Certification of Achievement is the highest form of recognition in governmental accounting and financial reporting, and it represents a significant achievement by a government and its management.

“It is an honor to receive this award for the 12th consecutive year,” said Julie Blue, Auditor/Controller for North Marin Water District. “We are committed to the highest levels of professionalism, integrity, and attention to detail, and it is great to see the North Marin Water District team recognized in this way.”

North Marin Water District’s Accounting Department is responsible for general accounting and budgeting, payroll, purchasing, treasury management, risk management, materials inventory, and human resources. In addition to these important responsibilities, the accounting staff delivers a comprehensive financial statement each month with extensive cost-accounting detail allowing the District managers to closely monitor revenue and expenditures.

The following staff members made significant contributions to the attainment of this Certificate of Achievement: General Manager Drew McIntyre, Julie Blue, Nancy Holton, and Nancy Williamson.

(Posted April 30, 2021) The District proposes rate increases for the Novato service area for fiscal year 2021-2022. If approved at the public hearing on June 15, 2021, the new rates will go into effect on July 1, 2021.

For more details about the public hearing and the proposed rate increases see the links below.

The key reasons that a 6% rate increase is needed are described below

Millions of Dollars Saved

Cost control is a daily focus of North Marin Water District, which is one reason our rates are the lowest in Marin County and at the median for water agencies around the Bay Area Region. Here are some of the ways we have kept rates down.

More Information About Proposed Rate Changes

Got Questions? We Are Here to Help

If you have questions, we encourage you to contact our customer service staff at 415-897-4133 from 8:00 a.m. to 5:00 p.m., Monday through Friday.

(Posted April 30, 2021) The District proposes increasing the West Marin Water revenue and revising the water rate structure for fiscal year 2021-2022. If approved at the public hearing on June 22, 2021, the new rates and rate structure changes will go into effect on July 1, 2021.

For more details about the public hearing and the proposed rates and rate structure changes see the links below.

The key reasons that a 6% global revenue increase is needed are described below

Reasons for The Proposed Rate Structure Changes

The cost for serving each class of customers varies over time because of changes in customer water use, state regulations, service costs, and other factors. The District engaged Hildebrand Consulting, an experienced rate consultant, to review its water rate structure for the West Marin Water System Service Area. The proposed changes to the water rate structure are based on the recommendations of the consultant and will ensure that each class of customer continues to pay their fair and proportional share of costs.

Dollars Saved

Cost control is a daily focus of North Marin Water District, which is one reason our West Marin Water rates are the second lowest when compared to other West Marin Coastal Retail Water Agencies. Here are some of the ways we have kept rates down.

More Information About Proposed Rate Changes

Got Questions? We Are Here to Help

If you have questions, we encourage you to contact our customer service staff at 415-897-4133 from 8:00 a.m. to 5:00 p.m., Monday through Friday.

(Updated June 12, 2021) On April 20, 2021 the Board adopted an Amended Emergency Water Conservation Ordinance 41 (Ordinance 41) for the Novato Service Area to include further non-essential water use prohibitions and suspension of new connections to the system to go into effect July 1, 2021.  The Amended Ordinance 41 now specifically request a 20% voluntary reduction in water use from May 1 to June 30, and mandates a 20% (Novato Service Area Wide) reduction in water use from July 1 to November 1, to be achieved with non-essential water use prohibitions.

The adopted non-essential water use prohibitions include a restriction on overhead irrigation unless the customer can maintain a 20% reduction from 2020 water use, irrigate between 7:00pm and 9:00am, and water only three days per week (assigned by odd and even addresses). Drip irrigation and hand watering would be exempt. Customers using less than 300 gallons per day would be exempt from the 20% reduction but would still have to adhere to the 3 days per week requirement.  Additional water use prohibitions include pool filling (for new and refurbished pools drained or constructed after July 1, 2021), potable water use for dust control, car washing except for that a bucket and a quick rinse using a hose nozzle with an automatic shut-off, and golf course irrigation using potable or raw water other than for tees and greens. Recycled water use is exempt from the prohibitions, with the exception of the water waste prohibitions in Ordinance 41.  Below is link to the Novato Service Area Drought Guide which contains the full Ordinance 41 and a summary of water-use prohibitions.

Novato Service Area Drought Guide

For all customer questions and comments regarding the 2021 drought water use prohibitions or to report a violation, please contact the District’s Water Conservation Hotline at (415) 761-8944 or email at waterconserve@nmwd.com.

For West Marin Service Area information please click here: West Marin Service Area Drought Guide