Employment Opportunities

North Marin Water District‘s RECEPTIONIST / CUSTOMER SERVICE ASSISTANT is the initial point of contact for our customers and visitors to the District, both by telephone and in person, and therefore shall exhibit a professional and tactful demeanor at all times. In addition, under general supervision, the ideal candidate prepares reports, correspondence, schedules and statistical data; receives payments and accounts and makes bank deposits; answers service questions from consumers by telephone and via email; responds to customer inquiries on account status by accessing computer data and operates radio unit to transmit messages. Additional responsibilities include entering new vendors into the database; coordinating mailings; ordering office supplies; maintains collection lists; performs computer data entry; coordinates and/or supports special projects and other District related duties as assigned.

SUPERVISION RECEIVED

Receives direction and supervision from the Consumer Services Supervisor.

Examples of Duties

Acts as receptionist and directs walk-in public to proper office; answers telephone and routes calls to proper departments and individuals; receives payments, makes change and gives receipts; answers service questions from consumers by telephone and via email; balances and counts cash; endorses and lists checks received; totals daily receipts and makes bank deposits; responds to customer inquiries on account status by accessing computer data; operates radio unit to transmit messages. Enters new vendors into the database, processes vehicle timesheets, scans disbursements and other miscellaneous documents, orders office supplies, processes backflow updates, processes address changes provided by USPS, processes customer changes submitted by LockBox, and maintains collection list.

Prepares reports, correspondence, schedules and statistical data. Handles LIRA applications including mailings and processing to customer accounts when received. Alphabetizes and files Sign In/Sign outs and Customer Proflies. Completes work orders in Core.  Coordinates mailings of Delinquent Letters, New Customer Letters, Late Charge Letters, and any Consumer Services Department letters as needed.  Creates Door Hangers, makes copies of forms, and assembles envelopes requiring labels. Fills in for other department personnel as required due to workloads, sickness or vacation. Processes mail in absence of District Secretary. Serves as backup to the Engineering Secretary in preparing and posting the Board agenda packet when the District Secretary and Engineering Secretary are absent. Coordinates or supports special projects and other District related duties as assigned.

Minimum Qualifications

Education/ Experience 
Any combination of education and experience equivalent to possession of a high school diploma or its equivalent and two years of general clerical and public contact experience.

Knowledge/Skills/Ability 
Knowledge of:  The methods of receiving and accounting for money and general clerical procedures.

Skill in:  Operating a personal computer, Microsoft Office products and other office equipment.

Ability to: Use a 10-key adding machine by touch; compute and make changes quickly and accurately; keep accurate financial accounts and records; present a pleasant voice, manner and personality; meet the public courteously and effectively and to develop sufficient background knowledge in waterworks operation to properly answer their inquiries; operate office machines with proficiency; work under tight time frames and deadlines; exert judgment to prioritize needs; remain available nights, weekends and holiday in the event of an emergency; maintain effective working relationships with those contacted in the course of work.

Supplemental Information

Necessary Special Requirements: Possession of a valid Class C California driver’s license
Have knowledge and ability of receiving and keeping accurate financial accounts and records, compute and make changes quickly and accurately; remain professional and courteous when meeting with customers and District visitors and develop sufficient background knowledge in waterworks operation to properly answer their inquiries; ability to operate office machines and software with proficiency; Work under tight time frames and deadlines; exert judgment to prioritize needs; maintain effective working relationships with those contacted in the course of work.

Spanish/English Bilingual language skills preferred, but not required.

Per California Government Code, Title 1, Division 4, Chapter 8, Section 3100, “all public employees are hereby declared to be disaster service workers subject to such disaster service activities as may be assigned to them by their superiors or by law'”, therefore, remain available nights, weekends and holiday in the event of an emergency.

This position will be posted through 01/13/2023 or until filled.